Return and Refund Policy
At Najem Starcall, your satisfaction is our utmost priority, and we want you to have a seamless shopping experience. Please read our standard return and refund policy for details on how we handle returns and refunds in case of any factory issues with our products.
Return Policy
We proudly offer a return policy that allows you to return items within 2 days from the date of delivery if you encounter any factory issues with the product. We understand that sometimes unforeseen problems might arise, and we’re here to assist you promptly.
Factory Issues
A factory issue refers to any defects or problems that occur due to manufacturing or quality control errors. These issues may include but are not limited to:
- Product malfunction within the first 2 days of use.
- Defective components or parts.
- Incorrect item received due to a packing error.
Refund Process
If you encounter any factory issues with your purchase, please contact our customer support team within 2 days of receiving the item. Our team will guide you through the return process and provide you with a return authorization. Upon receiving the returned item and verifying the factory issue, we will process your refund within 3 business days.
Refunds will be credited back to the original payment method used for the purchase. We strive to make this process as efficient as possible to minimize any inconvenience you may experience.
Return Method and Fees
To initiate a return due to a factory issue, please reach out to our customer support team at [email protected] / 81-262616. We will provide you with detailed instructions on how to proceed. Return shipping costs for valid factory issue returns will be covered by Najem Starcall.
Please note that this return policy specifically applies to factory issues. For general returns unrelated to factory issues, our standard return policy may apply as mentioned earlier in this policy.
Language and Accessibility
Our return and refund policy is provided in the official language of the country you are targeting. It is accessible to all users visiting our online store without requiring them to log in, sign up, or provide personal information. You can find our return policy on our website footer, returns page, and web banners to ensure consistent visibility.
Additional Information
- We are committed to addressing factory issues promptly and ensuring a hassle-free resolution for our valued customers.
- Our policy reflects our dedication to maintaining the highest standards of product quality and customer satisfaction.
- Please remember that our return and refund policy, as outlined here, may also be displayed on Google Ads and listings based on collected information.
If you have any questions, concerns, or require further assistance, our dedicated customer support team is always ready to assist you. We appreciate your trust in Najem Starcall and look forward to serving you with the best shopping experience possible.
Thank you for being a part of the Najem Starcall family!
Warm regards,
Najem Starcall Team